Q: My Bluetooth keep disconnecting by itself.

A: This may caused by your phone’s or PC bluetooth settings or cache.

For Android: Try clear your Bluetooth Cache:

  • Go to Settings.
  • Select “Application Manager”
  • Display system apps (you may need to either swipe left/right or choose from the menu in the top right corner)
  • Select Bluetooth from the now larger list of Applications.
  • Select Storage.
  • Tap Clear Cache.
  • Go back.
  • Finally restart the phone.
For Windows: You can try Start the Bluetooth service and set it to Automatic:
  • 1. Press Windows key + R on the keyboard.
  • 2. Type services. msc without quotes and press Enter.
  • 3. Right click on Bluetooth support service and click on Properties.
  • 4. Set the Startup type as Automatic and then click Start under Service status.
  • 5. Click on OK.

Q: How do I do a factory reset to my Bluetooth earphones/headphopnes?

A: Unpair your earphones and follow these steps to clear your Bluetooth earphones’ cache:

  • TWS1, TWS5, : Take out Left earbuds only, Hold the touch panel for 8 seconds. It will blink red/blue first then blink 6 times in blue. Repeat the same to the other side.
  • TWS6 : Put both Earphones in the case, leave the lid opened and hold the button on charging case for 10 seconds.
  • Bluetooth headphones: When headphone is under power off and charging status, press and hold the Volume + key and volume – key simultaneously for about 3 seconds
  • W200BT/SE : when turned on and not connected, press and hold the “+” and “-” buttons simultaneously for 5 seconds, wait until blue light flashes rapidly, then the pairing records have been cleared.

Q: My Bluetooth headphone sound not balance on both side.

A: This may caused by the source. Try connecting to different sound source with Bluetooth and Wired.
If this only happen when plug in AUX cable. Try using other cable to see if the cable is damaged. Also try cleaning the audio jack connector.
If problem still persists. Try to do a factory reset : When headphone is under power off and charging status, press and hold the Volume + key and volume – key simultaneously for about 3 seconds

Q: How do I know my TWS Earphones battery level?

A: When you open the lid the led will blink, Blink 3 times means it has 3 bar , once means 1 bar. The earphones battery level will be indicated in your phone’s notification area after it is connected.

Q: My TWS earphones only can connect one side at a time. can’t connect both simultaneously.

A: This may caused by the earphones are not TWS-Paired(Left-Right Pair) to each other. Please try TWS-Pair the earphones:
For TWS1, TWS2, TWS5:
1. Unpair the earphones
2. Take out the right side only and double tap, blue led will blink fast
3. Take out the left side and do the same
4. Put both earbud near each other, after a while blue led will blink twice every 5 second after successful synced
5. try pair again to your phone

For TWS200
1. Put both earphones in the charging case.
2. double tap the button on the case.

For TWS6
1. Put both earphones in the charging case.
2. With the lid opened, Hold the case button for 8 seconds
3. Both earbuds’ led will go into hyper blink.
4. After successful paired, the led will turn off.

Q: My earbud volume not balance. One side is louder/softer then another.

A: Sound may blocked by dirt in the inner filter. Try remove the earmuff and take out the filter. You should be able to hear clear sound without the filter. Clean and dry the filter with cotton bud and put it back.

Q: Bluetooth headphone no sound when wireless but works fine when using AUX cable.

A: 1) Make sure that volume is turned up on your phone after you’ve connected via BT.
2) In the Bluetooth settings on you phone, for each connected device, go into the settings for each Bluetooth device (i.e. click on the gear icon) and make sure that “Media audio” is turned “on”.

Q: Bluetooth headphone one side not working when connect via BT.

A: Issue may caused by the AUX port trigger on the Headphone unit that disabled part of the bluetooth functions. Try insert the AUX connector to AUX port on the Headphone unit few times to disable the trigger.

Q: My Bluetooth Headphone/Earphone does not show up in my phone/laptop.

A: Your earphone need to enter pairing mode in order to appear in bluetooth device search:
1. Power off your Bluetooth Earphone
2. Hold the power button/touch control for 5 seconds until it flashes in blue/red alternatively.
3. Search again in your phone/laptop.
4. Click on it to pair. once paired it will automatic connect next time unless you unpair it.